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Technical Support |
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Please
read the manual installed with FileInMail before posting your questions.
If you
still have problems, you can contact us by: 1) FileInMail's menu - 2) e-mail - 3) the Support Center
We
always answer all the requests we receive.
The average answer time is 3 hours; often less during
working hours. If you don't receive a reply within 1
working day,
please check our reply hasn't been placed in the "Spam" mail folder,
then eventually contact us again (possibly by providing us an
alternative e-mail address we can use to contact you in case of troubles)
1) FileInMail's menu
This
is the fastest way to contact us. Right-click
the FileInMail's trayed icon and choose Help
-> Contact Support. A
configuration report will be automatically generated and attached to
the e-mail message.
Requires Microsoft Outlook, a MAPI e-mail client installed (Microsoft
Outlook Express, Mozilla Thunderbird, Microsoft Mail etc.) or an SMTP configuration up and running, just like
the messages FileInMail normally sends out containing your files as
attachments.
2) e-mail
If you cannot send out your files through FileInMail, then you can contact us by your own mail client program directly:
- Use the "File -> Search" Windows function to locate your FileInMail.ini file (you should find it in c:\windows or c:\winnt)
- Write to support@FileInMail.com manually
attaching the FileInMail.ini file above. Please include in the
mail body which is the exact mailer program (and version) you're using
(some mail clients does not automatically include this info in the
message header) and which problem you're experiencing.
3) The Support Center
By the
Support Center you can contact us using any internet-connected
computer, without using any mail client program.
If
you're contacting us for a
technical problem, please search your computer for the FileInMail.ini file as
described above, then copy and paste the file content on a new ticket, opened at http://help.aswit.com/index.php/contact
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FileInMail
