Printing utilities for DOS, legacy programsFileInMail

Contact us to obtain free FileInMail Technical Support


New FileInMail 2.4
 Automatically send out files via e-mail
 
Technical Support

Please read the manual installed with FileInMail before posting your questions.

If you still have problems, you can contact us by: 1) FileInMail's menu - 2) e-mail - 3) the Support Center

We always answer all the requests we receive. The average answer time is 3 hours; often less during working hours. If you don't receive a reply within 1 working day, please check our reply hasn't been placed in the "Spam" mail folder, then eventually contact us again (possibly by providing us an alternative e-mail address we can use to contact you in case of troubles)

1) FileInMail's menu

This is the fastest way to contact us. Right-click the FileInMail's trayed icon and choose Help -> Contact Support. A configuration report will be automatically generated and attached to the e-mail message.
Requires Microsoft Outlook, a MAPI e-mail client installed (Microsoft Outlook Express, Mozilla Thunderbird, Microsoft Mail etc.) or an SMTP configuration up and running, just like the messages FileInMail normally sends out containing your files as attachments.

2) e-mail

If you cannot send out your files through FileInMail, then you can contact us by your own mail client program directly:

  1. Use the "File -> Search" Windows function to locate your FileInMail.ini file (you should find it in c:\windows or c:\winnt)
  2. Write to support@FileInMail.com manually attaching the FileInMail.ini file above. Please include in the mail body which is the exact mailer program (and version) you're using (some mail clients does not automatically include this info in the message header) and which problem you're experiencing.

3) The Support Center

By the Support Center you can contact us using any internet-connected computer, without using any mail client program.

If you're contacting us for a technical problem, please search your computer for the FileInMail.ini file as described above, then copy and paste the file content on a new ticket, opened at http://help.aswit.com/index.php/contact
   
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